Warranty and Return Policy
HQSwissClones — 24-Month Service Warranty & Return Terms
Your new 1 : 1 super-clone shouldn’t keep you up at night. Every purchase from HQSwissClones.com arrives with a 24-month international warranty that safeguards you against manufacturing flaws and accuracy issues, so you can focus on enjoying the watch—not worrying about it.
What Our Two-Year Warranty Covers
| Protected scenario | What we’ll do |
|---|---|
| Factory defects (case, dial, bracelet, movement assembly) | Repair or replace the affected component(s) |
| Timing deviation worse than –3 / +5 sec day | Full regulation or movement swap |
Our clone calibres are regulated to chronometer spec before dispatch.
Fast & Easy Claim Process
Reach out — email [email protected] or open a chat via WhatsApp +91 73035 92627. Include photos / video and a short description.
RMA issued — we’ll send a Return Merchandise Authorisation number and a one-page service form.
Securely ship — return the watch via tracked, insured courier (FedEx, DHL, UPS, etc.).
Inspection & resolution — our watchmakers service or swap the piece and send it straight back.
Average workshop turnaround: 10–15 working days after we receive the watch.
Exclusions (What Isn’t Covered)
Intentional damage — impact cracks, chemical exposure, deliberate misuse.
Normal wear — minor scratches, strap ageing, plating fade over time.
Improper water use — crowns left unscrewed, non-diver models submerged.
For maintenance tips, see the care section in our Telegram channel @hqswissclones.
Replacement Logic
Unrepairable? We’ll ship the same reference brand-new.
If that model is discontinued, you may pick any item of equal value from the current catalogue.
No-Refund / No-Exchange Policy — Why?
Built-to-order craftsmanship — many pieces are customised per client.
Inventory integrity — returned units can’t be resold as “new.”
Tighter pricing — focusing on service, not restocking, lets us keep margins lean.
Secure Shipping Workflow
Impact-proof packaging — bubble wrap + foam insert.
Custom-friendly declaration — value marked below USD 50 to reduce inspections.
Pre-paid export fees — you handle only local import duties.
HQSwissClones clears export customs; the buyer handles import clearance.
Rare Refund Situations
Only if a model is sold out and you decline an alternative, we refund in 7 business days via your original payment channel.
Why Collectors Trust HQSwissClones
214 QC checkpoints before every dispatch
24/7 concierge via email and WhatsApp +91 73035 92627
Free tracked delivery worldwide
Shop with confidence—HQSwissClones merges Swiss-level craft with real-world peace of mind.