HQSwissClones — Refund, Warranty & Returns Framework
A fine-grade 1 : 1 replica deserves an equally robust after-sales promise. Below is the warranty and return structure that applies to every watch purchased from HQSwissClones.com.
24-Month International Warranty
Every timepiece ships with a two-year service warranty that covers manufacturing or movement faults. If a defect appears within that window we will repair—or, when repair isn’t feasible—replace the watch at no charge.
Covered events
| Issue type | What’s protected |
|---|---|
| Factory defects | Imperfections in case, dial, bracelet or movement assembly |
| Timing deviation | Mechanical error exceeding –3 / +5 s per day (our chronometer benchmark) |
Making a Warranty Claim
Contact our concierge
Email [email protected] or message WhatsApp / Call +91 73035 92627 with photos/video and a brief description of the issue.Receive an RMA & service form
We’ll send your Return Merchandise Authorisation code plus a short repair questionnaire.Ship back securely
Use a tracked, insured courier; keep your receipt until we confirm arrival.Inspection & resolution
Our watchmakers either service the piece or dispatch a like-for-like replacement.
Turn-around time: 10–15 working days once the watch reaches our service desk.
Warranty Limitations
| Not covered | Examples |
|---|---|
| Intentional or accidental abuse | Impact cracks, melted gaskets, chemical damage |
| Normal wear | Light scratches, fading of plating, strap fraying |
| Water ingress caused by open crown or misuse | Swimming with a non-diver model, operating pushers underwater |
To keep your watch performing, see our care tips on the HQSwissClones Telegram channel (@hqswissclones).
Replacement Logic
If we cannot restore the watch to spec, we send the same reference brand-new.
If that reference is discontinued, you may choose any model of equal value from the current catalogue.
No-Refund / No-Exchange Policy
All pieces are built or regulated to order; returning them into inventory would compromise quality control and pricing. Instead, our focus is on:
Precise pre-sale advice (dial comparisons, wrist-shots, sizing)
Prompt warranty action for genuine faults
Competitive pricing made possible by a zero-refund structure
Secure Shipping Workflow
Impact-proof packing – double-bubble wrap plus foam insert
Custom-friendly declaration – parcels declared below USD 50 to smooth clearance
Pre-paid duties – where possible we pre-pay export fees, leaving only local import charges at your end
Export customs are handled by HQSwissClones; import clearance is the buyer’s responsibility.
Rare Cases When Refunds Occur
The only time money is returned is when a paid-for model is permanently out of stock and you decline an alternative. In that event, payment is reversed within seven business days.
Our Quality Standard
Every watch passes 214 validation checkpoints, including:
Ultrasonic residue removal
72-hour simulated wrist cycle for amplitude stability
Helium-escape or 300 m pressure test on diver references
Backed by 24 / 7 chat support and free tracked delivery worldwide, HQSwissClones ensures your ownership experience is as refined as the watch itself.
Need help?
📧 [email protected] | 📲 WhatsApp / Call +91 73035 92627
HQSwissClones — luxury engineering, practical peace-of-mind.